Cancellation, Refund, and Rescheduling Policy

At Bosom, we understand that caring for a baby — and yourself — can be unpredictable.

Our policies are designed to balance flexibility for clients while protecting the time and care of our providers.

1. Appointment Cancellations

Clients may cancel appointments subject to the following conditions:

 

  • More than 24 hours before the appointment:
    Eligible for a full refund or rescheduling at no additional cost.
  • Within 24 hours before the appointment:
    Eligible for a 50% refund.
  • Less than 12 hours before the appointment:
    No refund will be provided.
  • No-shows:
    Clients who do not attend their appointment or arrive more than fifteen (15) minutes after the scheduled start time without prior notice will not be eligible for a refund or rescheduling.

2. Refund Policy

Refunds will be processed in accordance with the timing of cancellation:

 

  • Approved refunds will be issued to the original payment method.
  • Processing times may vary depending on the payment provider (typically 5–10 business days).
  • Platform/service fees (if applicable) are non-refundable unless required by law.

3. Rescheduling Policy

Clients may request to reschedule appointments under the following conditions:

 

  • Rescheduling requests must be made at least 24 hours prior to the scheduled appointment.
  • Rescheduled appointments must occur within a reasonable timeframe (e.g., within 30 days of the original booking).

4. Provider-Initiated Changes

If the service provider needs to cancel or reschedule:

 

  • Clients will be offered:
    • A full refund; or
    • The option to reschedule at no additional cost.
  • In cases of emergencies or unforeseen circumstances, providers will make reasonable efforts to notify clients as early as possible.

5. Exceptional Circumstances

Bosom may, in its discretion, make exceptions to this policy in cases of genuine emergency or other extenuating circumstances such as:

 

  • Medical emergencies  
  • Bereavement  
  • Other significant unforeseen events  

Supporting documentation may be required.

 

Any approved refund will be processed to the original payment method and may take several business days to appear.

6. Late Arrivals

  • Clients arriving late may have their session shortened to avoid delays to subsequent bookings.
  • Full fees will still apply.
  • If a client is more than [15 minutes] late, the appointment may be treated as a no-show.